Spa Policies
Read our skincare treatment policy & prepare to spoil your Naked SKN®.
Skincare & Wellness Terms & Conditions
At Naked SKN®, we aim to be upfront with everything we do and keep you informed before, during, and after your skincare and wellness treatments. We want you to feel comfortable during your chosen services and confident in choosing Naked SKN®. For this reason, we have provided you with a list of the terms and conditions we require for every appointment. Take a look, and feel free to reach out if you have further questions.
Reservations
Each of our skincare and wellness treatments is subject to availability. We recommend scheduling your beauty or wellness experience with as much advance notice as possible to ensure your preferred appointment time. Our professional staff allocates time catered to each guest; therefore, a valid credit card is requested to guarantee your reservation time slot—including those using a gift card. We proudly accept Visa, Mastercard, Discover, American Express, Cherry, and Afterpay.
Please note: all services require a $25 non-refundable deposit upon confirmation (48 hours before the appointment). This deposit will go toward your requested service. Our reservations team will contact you to pay your warranty if you haven’t already made it online when booking. Your appointment is NOT confirmed until your initial deposit is received.
When making your reservation, please notify us of any special physical or medical needs or conditions that must be considered (i.e., pregnancy, food or product sensitivity, aggressive medications).
*DISCLAIMER: Menu service & pricing are subject to change without notice.
Skincare & Wellness Arrivals
To begin your skincare and wellness journey in a relaxed state, we ask that you arrive 15-20 minutes before your scheduled appointment. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and expectations of your visit. Service time will NOT be extended for late arrivals after 15 minutes, and the total price of your service will be charged.
For new guests, please arrive 30 minutes before your scheduled appointment to complete your guest profile.
*DISCLAIMER: Naked SKN® is not responsible for lost or stolen items.
Cancellations & Rescheduling
As a courtesy reminder, you will receive your reservation confirmation 48 and 24 hours before your arrival time. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. Late cancellations or late date changes will be charged a non-refundable fee of $100—NO EXCEPTIONS. Those who provide insufficient information to cancel or reschedule reservations are subject to charges up to the full-service value, including no-call no-shows.
We understand certain situations and events can prevent one from attending their appointment. We try to be reasonable; however, cancellation on the same day will be charged 100% of the service charge. Rescheduling will be at the sole discretion of the owner. We take our work seriously, have a strict cancellation policy, and want to stay committed to our guests by being honest, transparent, and fair.
Please be advised that a response to emails will be processed within a timeframe of 24 hours. For vendor requests and related forms, the completion thereof is guaranteed within 5 business days. It is imperative to refrain from canceling scheduled appointments via email, as such requests will be denied. This mode of communication is deemed unacceptable due to the inherent challenge of addressing all emails promptly, underscoring the necessity to allocate 24 hours for email replies.
In situations requiring immediate urgent assistance or emergency appointment cancellations during standard business hours (Tuesday to Sunday, 10 am to 6 pm Central), we encourage you to communicate via our landline at (832) 888-9186, either through a call or text. Your adherence to these communication protocols is appreciated.
Appointment Requirements
Naked SKN® wants all guests to experience a pleasant and peaceful environment. We ask that only those receiving treatments accompany you to the spa—no outside guests are allowed. We do NOT allow cell phones or picture-taking inside the treatment room to protect the privacy of our guests and our staff. There is a designated area where you can place personal items, including cell phones, and once your treatment is complete, your items will be returned.
*DISCLAIMER: We do not allow any guests under the age of 16 to receive treatments. Some treatments will require the consent of a parent/guardian.
Payments, Gratuity, & Gift Cards
WE ARE A CASHLESS MEDSPA!
Payments are accepted in the form of most major credit cards, Carecredit, Cherry Payment, Afterpay, and Naked SKN® gift cards.
Gift cards may be used to purchase products or services at face value. The gift card must be presented at the time of purchase, and the available balance will be applied to the transaction—any unused amount will remain on the card to be used later. Redemption of this card is subject to expiration and certain restrictions by the spa owner or state regulation. Gift cards are non-refundable and may not be redeemed for cash. This card is not transferable, and Naked SKN® is not responsible for the card’s lost, stolen, damaged, or unauthorized use.
No express or implied warranties apply. The services are non-refundable but can be converted into a skincare treatment credit at the sole discretion of the owner. There will be a $50 fee each time a non-sufficient fund (NSF) is returned, as well as any incurred charges for collection of payment owed. If payment is not collected for past service, the amount owed to Naked SKN® will be returned to the collections department for further review.
*DISCLAIMER: Gratuities are not included in any of the valued services and are at the guest’s sole discretion.
Products & Returns
If you are unsatisfied with a skin or body care product, you will be given a skincare treatment credit if the product is returned within seven days of purchase—a receipt MUST be provided, with no exceptions. Under no circumstances can eyewear products be returned.
*DISCLAIMER: After seven days of purchase of any product, retail item, or skincare item, it is non-refundable or exchangeable under any circumstances.
Complaints
We reserve the right to refuse service.
If you are dissatisfied with a service, please get in touch with us by email. We will handle the complaint at the owner’s sole discretion after carefully assessing and reviewing the matter.
All email complaints can be directed to [email protected].
We Look Forward to Pampering You
Thank you for taking the time to read our skincare treatment policy. We appreciate all of you choosing Naked SKN® for all your beauty needs. From facials and injectables to permanent makeup and body treatments, Naked SKN® is here to help you look and feel your best. If you’re ready to elevate your skincare routine and control your wellness, you’ve come to the right place. Our services are designed with you in mind, and our team of professionals is ready to guide you to the appropriate treatment options for your needs.
